Process automation has become a strategic differentiator for companies seeking operational optimization and productivity gains. A prime example of this is Embracon, one of Brazil’s leading consortium administrators, which achieved efficiency and scalability in its operations by implementing intelligent automation solutions with BotCity.
In this article, we’ll understand how Embracon overcame challenges and modernized its processes through automation.
The challenge for Embracon: manual processes and high time consumption
Before automation, Embracon faced difficulties in executing internal processes that required interaction with legacy systems and repetitive tasks. Some of the main barriers included:
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Excessive time spent on manual tasks, affecting team productivity;
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High volume of repetitive demands, requiring employees to dedicate time to operational processes;
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Risk of human errors, compromising the quality and reliability of operations;
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Need for scalability, ensuring that processes kept up with the company’s growth.
The solution: intelligent automation with BotCity
Embracon implemented BotCity’s platform to automate essential processes, using intelligent bots that operate autonomously and interact with systems efficiently.
To make automation more relatable to the team, Embracon adopted an innovative approach: personalizing its bots with names and unique characteristics. This strategy created a more natural connection between employees and the automations, making the bots feel like part of the team. As a result, the interaction became smoother.
Each bot was developed to take on strategic roles within the company. For example, Matt accelerated credit analysis, drastically reducing processing time. Meanwhile, Dudu automated contract creation, allowing the legal team to focus on more complex decisions.
Learn more: What is Robotic Process Automation?
Which processes were automated?
Among the main processes automated, the following stand out:
Credit analysis
The automation of credit analysis allowed Embracon to process a higher volume of requests in less time, reducing response time for clients.
Learn more: RPA for finance and accouting
Partnership contract creation
The generation and management of partnership contracts were optimized with automation, ensuring document compliance and reducing human errors.
Financial document management
Automation brought greater control and organization to financial document management, enabling categorization, secure storage, and efficient retrieval of information.
Data verification and compliance
The implemented bots ensure that all processed information complies with regulatory and internal company standards.
Customer support and service
By automating repetitive tasks, Embracon’s customer support team was able to focus on more strategic demands, offering faster and more efficient support.
Results: greater efficiency and scalability
The implementation of automation with BotCity brought significant results for Embracon, including:
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Annual savings of approximately R$ 1 million, with a return on investment (ROI) of 308% and a payback period of just 13 months;
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Reduction of 12,000 hours of work per year;
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Decrease in operational errors, ensuring greater accuracy in executions.
BotCity and artificial intelligence
The integration of artificial intelligence (AI) into Embracon’s automated processes, in collaboration with BotCity, brought significant gains in efficiency and strategy.
Developed in Python, the technology seamlessly fit into the BotCity ecosystem, ensuring full compatibility with the orchestrator and already implemented automations, enabling the automation of critical activities. Additionally, the use of natural language processing (NLP) enabled smarter interactions with internal and external systems.
The main benefits include:
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Reduction of human errors;
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Increased speed in deliveries;
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Operational expansion without significant cost increase.
Why choose BotCity for business automation?
Embracon’s success story reinforces BotCity’s differentiators as an intelligent automation platform, bringing benefits such as:
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Lock-in free automation;
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Fast and efficient process execution;
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Greater control and monitoring of automations;
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Simplified integration with existing systems.
If your company also wants to boost productivity and reduce operational costs, contact one of BotCity’s experts!
