In today’s landscape, operational efficiency is essential for the success of financial institutions. Sicoob UniCentro Br, one of Brazil’s largest credit cooperatives, recognized this need and partnered with BotCity to implement automation solutions that revolutionized its internal processes.
In this article, we’ll take a closer look at this successful partnership and the results it delivered. Keep reading!
Check the full case: Sicoob + BotCity
What is Sicoob UniCentro Br?
Founded in 1992 and headquartered in Goiânia, Goiás, Sicoob is a credit cooperative that serves over 108,850 members.
Rooted in cooperative principles, it offers innovative and accessible financial services that promote inclusion and efficiency in the banking sector.
Benefits for members include profit-sharing, reduced fees, and personalized service.
Learn more: RPA for finance and accounting
Challenges faced by Sicoob before BotCity
Before joining forces with BotCity, Sicoob faced major challenges in its reimbursement process.
The entire workflow was manual and relied on the Sisbr system, which lacked API integration.
Every day, one employee spent around 8 hours processing 50 to 60 reimbursements.
This method not only limited productivity but also overloaded the team and increased the risk of operational errors.
BotCity’s solution
To overcome these challenges, Sicoob implemented BotCity’s Python-based intelligent automation platform.
The solution enabled the organization to:
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Capture reimbursement data directly from the VExpenses API;
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Automatically record information in the Sisbr system;
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Consolidate payments in Sisbr and update VExpenses with the results;
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Orchestrate every stage of the process — from scheduling to execution — both in the cloud and on-premises
This approach eliminated the need for manual intervention and ensured greater efficiency and seamless integration between systems.
Automated processes
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Reimbursement data capture;
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Automatic registration in the Sisbr system;
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Payment consolidation;
Results with BotCity
The implementation of BotCity’s solution brought significant results to Sicoob UniCentro Br:
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Processing time reduction: Daily reimbursement tasks that previously took 8 hours are now completed in just 3 hours — a 60% decrease — freeing up the team for more strategic activities.
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Accuracy and reliability: Processes reached 100% accuracy, eliminating human error and reducing rework.
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Human resource optimization: Two employees were reassigned to higher-value operational roles.
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Scalability: The solution allows the organization to scale refunds volume without additional labor costs, thanks to automated orchestration.
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Savings on licensing: By adopting Python-based automation with BotCity, Sicoob avoided the need for low-code tools, significantly reducing operational expenses.
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Financial impact: Initial projections estimate substantial annual savings through reduced work hours and licensing costs.
Ready to unlock intelligent automation with BotCity?
The partnership between Sicoob UniCentro Br and BotCity is a clear example of how intelligent automation can transform operational processes — delivering efficiency, accuracy, and cost savings to financial institutions.
If your company is looking for innovative ways to optimize operations and achieve similar results, we invite you to explore BotCity’s solutions. Talk to our specialists or visit our website to learn more.
